FAQ

General

• What is TrakFree?
  TrakFree is an online shopping center for electronics, beauty, home & kitchen, and more.
• Where do you ship from?
  Orders ship from our partner warehouses. The product page shows estimated delivery time.

Orders & Shipping

• How long does delivery take?
  Typically 5–12 business days. You’ll receive tracking by email once shipped.
• How can I track my order?
  Use Order Tracking in the menu and enter your order number + email.
• Do you offer free shipping?
  Selected items include free shipping; others show rates at checkout.

Payments

• Which payment methods do you accept?
  Major cards and other methods shown at checkout. All payments are 100% secure.

Returns & Refunds

• What is your return policy?
  30-day return window for unused items in original packaging. See Refund & Returns page for full details.
• How do I request a return?
  Contact us at support@trakfree.com with your order number and reason.

Account & Support

• Do I need an account to order?
  You can checkout as guest or create an account to track orders faster.
• How do I contact support?
  Email support@trakfree.com or use the Contact Us pag